Help
This section describes the pages that make up the Help tab within AssetWise Inspections. The Help tab provides a link to the web help, basic information about AssetWise Inspections, a link to Bentley's support ticket system, user-designated documentation, and a link to AssetWise Inspections’ Bentley Communities page.
Product Manual
AssetWise Inspections CE contains a web help version of the user manual that allows users to access the information directly from their web browser without needing to download or open a PDF. Clicking the Product Manual link in the Help tab will open the web help:
The navigation pane on the left side of the screen can be used to view the various sections of the user manual. The search bar in the top right corner of the screen can be used to search for a specific page or feature of AssetWise Inspections.
About
The About page in the Help tab provides general information about the current version, trademarks, copyrights, user agreement, privacy, terms of use, etc.
One of the most useful aspects of this page is the Bentley Service Request Manager link. This is Bentley's support ticket system that should be used whenever issues or bugs occur within the software that need to be fixed.
Bentley Communities
The Bentley Communities link in the Help tab directs the user to AssetWise Inspections’ Bentley Communities website. Bentley Communities contains an array of support and learning materials for AssetWise Inspections and many other Bentley products. Between the wiki, forum, and other tools, Bentley Communities can help answer many user questions.
AssetWise Inspections encourages all users to use Bentley Communities. The wiki is an ever-changing guide to various topics within AssetWise Inspections, especially small but important details that are often overlooked. The forum is a great place to connect with other users of the product, discuss work-related topics and software-use strategies, and have questions answered by other users or AssetWise Inspections personnel.
To visit AssetWise Inspections’ Bentley Communities website, simply click the link in the Help tab within the application or use the following link: http://communities.bentley.com/products/assetwise/inspecttech.
Documentation
The Documentation page in the Help tab contains all of the manuals and other documents uploaded by the administrator on the Manage Documentation page. Document visibility is role-based, therefore which documents a specific user can see and access depends solely on that user's role.
To download and access a document, click that document's
symbol.
